General Terms and Conditions – Luna Tailored Pet Care

1. General

These general terms and conditions apply to all services of Luna Tailored Pet Care. By using the services, the client agrees to these terms and conditions.

2. Services

Luna Tailored Pet Care offers in-home pet sitting, dog walking services, and relaxing visits. The services are performed in accordance with the agreements made.

3. Appointments and Cancellation

Appointments may be cancelled free of charge up to 24 hours prior to the agreed date and time. In the event of cancellation within 24 hours prior to the appointment, Luna Tailored Pet Care is entitled to charge 50% of the agreed rate. If a client fails to appear or is not present at the agreed time without prior notice (no-show), Luna Tailored Pet Care is entitled to charge 100% of the agreed rate.

4. Payment

Payment must be made within the agreed period. In the event of non-payment, Luna Tailored Pet Care reserves the right to suspend services.

5. Travel Expenses

No travel expenses are charged within Eindhoven. For appointments outside Eindhoven, a travel allowance may apply. The amount of this allowance will be agreed upon with the client in advance and stated on the quotation or invoice.

6. Liability

Luna Tailored Pet Care is not liable for damage, loss, or injury, unless there is gross negligence. The owner remains responsible for the behavior and health of the animal.

7. Health and Behavior of the Animal

The owner is obliged to provide all relevant information about the animal, such as medical records and behavioral characteristics. Luna Tailored Pet Care reserves the right to refuse services in the event of risks.

8. Key Management

If a key is handed over, it will be kept carefully and confidentially in accordance with the key agreement.

9. Force Majeure

In the event of force majeure (such as illness or unforeseen circumstances), Luna Tailored Pet Care reserves the right to modify or cancel appointments.

10. Applicable Law

Dutch law applies to all agreements.

11. Use of photo and video material

Luna Tailored Pet Care reserves the right to take photos and/or videos of the pets during the provision of services. This visual material may be used for promotional purposes, such as on social media and the website. The customer's privacy is handled with care in this regard; personal data and address details